Country Inn & Suites By Carlson, Concord, Nc (Kannapolis)

the location was great for what we were doing - attending races at speedway. Staff very friendly and helpful...all in all a great experience for myself and my son.

Great price, clean, easy access from highway, convenient to shopping, Cabbarus Convention Center, and Race Track

The staff was horrible. We called ahead to request an early check-in, and were told "no problem". However, when we arrived 1 hour before posted check-in, we were told our room was not ready and would not be ready for an hour. I told the person at the desk that we had called ahead to request an early check in and he just stared at me blankly. No apology, no offer to help or try to accommodate us. So we sat in the lobby for an hour waiting for our room to be cleaned. Once we were able to check in, the room we were given was not the room we had reserved. We were supposed to have a "suite" with a sitting area (which we wanted to set up our pack-and-play for the baby), but were put into a standard king room (barely any room for the PnP). No effort was made to move us into the correct room nor were we given a refund on the price difference. We were only told that the hotel was sold out. Also, the room we waited on for an hour to be cleaned wasn't all that clean, especially the shower, which was quite dirty. The worst part was that there was some young sports group that were unchaperoned in the rooms adjacent to ours that stayed up all night slamming doors and yelling. So we got very little sleep.The hotel itself wasn't that bad, but the staff was very apathetic and the overall experience was one of the worst I've ever had. Would not stay here again. ...read more

The hotel is close to the Hwy but in a safe secure area so no highway noise. Close to Concord Mills Mall and other restaurants. Easy access to the Hwy to get to your destination. Good desk clerks,and hotel is only 2 years old so very clean and neat. Good breakfast. Lots of variety.

I would recommend this motel to anyone traveling. We were there to do shopping and going to the local yard sales. It was located in a great area. The motel was near Concord Mills and also near alot of your favorite restaurants. Would highly recommend this motel!

This is my second stay at this location and it is a fairly new hotel and thus it is clean and has a nice appearance. The staff was pleasant and the hotel is a great value based on the price that I paid, probably the best hotel for the money that I have stayed at during my business travels.

Very nice for price. Walk-in showers in King Rooms very nice and roomy. Great location near mall and lots of shopping and restaurant choices.