Country Inn And Suites Cool Springs

Country Inn And Suites Cool Springs in Franklin

Country Inn And Suites Cool Springs

Country Inn And Suites Cool Springs Image
2 and 1/2 Star
Hotel Guest Rating: 8.6/10
7120 South Springs Drive
Franklin, TN 37067

Hotel Guest Rating for Country Inn And Suites Cool Springs in Franklin

# 9 of 19 hotels in Franklin
Based on 113 reviews from guests who stayed at the
Country Inn And Suites Cool Springs
Overall Quality Score
user rating 8.6.0
8.6
Hotel Cleanliness
user rating 8.7.0
8.7
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 7.6.0
7.6
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Hotel Guest Reviews of the Country Inn And Suites Cool Springs

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Hastings, IA
December 9, 2014
Couple
10.0
Location was great, only a few minutes from downtown Nashville, the staff was very friendly. They were doing renovations in the lobby, however I think those are the cleanest rooms I have ever stayed in. Great breakfast choices. Will stay there again!!
Nothing!

We had only planned to stay here one night and the first night our king room was upgraded to a suite for free. When we realized how close this was to the areas we wanted to visit we booked a second night and there was not much more cost to keep the suite. The young man who worked the desk in the evening gave us a great dinner recommendation, which was Jonathan's grill walking distance form the hotel. The food was great! He was also very helpful with everything. The hotel is located almost in walking distance to the Cool Springs Galleria(mall). I was concerned about where to stay having never traveled to the Nashville area. I knew the cost of hotels in downtown Nashville were way out of our range for this little trip. This place was very reasonable, and literally minutes to downtown. We plan to come back next year and we are staying here for certain. ...read more

Business Traveler
Verified Hotel Guest from North Richland Hills, TX
December 9, 2014
Business Traveler
9.0
The staff was amazing! The property was well maintained.
The room i got smelled bad. After getting inside I discovered the carpet was wet and the small was musty carpet. They moved me immediately however.
Couple
Verified Hotel Guest from Richmond, VA
December 2, 2014
Couple
10.0
Room was wonderful
Was not expecting renovations in lobby. But, workers were respectful & allowed us through whenever we went in and out.

Very nice place

Solo Traveler
Verified Hotel Guest from Fortson, GA
November 11, 2014
Solo Traveler
8.0

This guest did not leave comments about this hotel.

Verified Hotel Guest from Carbondale, IL
October 28, 2014
5.0
breakfast room was messy and tables not cleared, food area messy and out of coffee until we asked they did not refill coffee pots
Family Traveling with Young Children
Vickie from Booneville, MS
October 9, 2014
Family Traveling with Young Children
7.0
The staff were most helpful and very friendly.
My room was supposed to be non-smoking, but it smelled like an ashtray. The indoor pool was the main reason I booked this hotel but it was closed for maintenance so I had two very upset 11 year old granddaughters.
Couple
Verified Hotel Guest from Pawnee, IL
October 8, 2014
Couple
10.0
Room size, bed comfort, bathroom, refrigerator, microwave, jacuzzi. great time!
no

It was located within 15 min. of everything we wanted to do.

Senior Travelers
Michael from Granite, IL
October 1, 2014
Senior Travelers
10.0
Friendly staff good hot breakfast

Has an elevator.

Couple
Verified Hotel Guest from Akron, NY
October 1, 2014
Couple
10.0
They upgraded our room to a King Suite with no added charge! The room was clean and staff was great! Breakfast was better than expected too! Plus, they have fresh coffee out for guests all the time!

I would definitely stay here again.

Group Traveler
Verified Hotel Guest from Louisville, KY
September 12, 2014
Group Traveler
6.0
Good location. Friendly staff. Comfortable beds. Decent breakfast.
Rooms are a little worn looking. Carpet looks old. Chair in room looked old and dirty.
Reviews of Country Inn And Suites Cool Springs
(1 - 10 of 56 reviews)
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