Comfort Inn Cross Lanes

Comfort Inn Cross Lanes in Charleston

Comfort Inn Cross Lanes

Comfort Inn Cross Lanes Image
3 Star
Hotel Guest Rating: 6.8/10
102 Racer Drive
Cross Lanes, WV 25313

Hotel Guest Rating for Comfort Inn Cross Lanes in Charleston

# 17 of 26 hotels in Charleston
Based on 89 reviews from guests who stayed at the
Comfort Inn Cross Lanes
Overall Quality Score
user rating 6.8.0
6.8
Hotel Cleanliness
user rating 6.9.0
6.9
Hotel Staff
user rating 7.9.0
7.9
Location of Hotel
user rating 7.9.0
7.9
Hotel Dining
user rating 5.8.0
5.8
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Hotel Guest Reviews of the Comfort Inn Cross Lanes

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Praveen from Charleston, WV
September 10, 2014
Solo Traveler
9.0
The staff was very friendly and accommodated my needs.
Couple
Hugh from Waxhaw, NC
September 3, 2014
Couple
3.0
Location close to casino and restaurants
The rooms, this hotel is not 3 star like stated in your web site
Richard from Roanoke, VA
September 3, 2014
5.0
Nice indoor and outdoor pool
room had a foul odor.

older facility, room was dark and old looking, furniture was worn.

Cheryl from Flatwoods, KY
August 31, 2014
5.0
Location
The room smelled musky and was a very unpleasant odor. The commode kept kicking on loudly as if it was filling up frequently.
James from Brazil, IN
August 31, 2014
8.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from York, PA
August 26, 2014
Business Traveler
8.0
CLEAN COMFORTABLE ROOMS WITH FIRM PILLOW AND MATTRESS WHICH ARE IMPORTANT FOR MY BACK. FAST AND RELIABLE INTERNET CONNECTION.
WISH RESTAURANT HAD SOME HEALTHY CHOICES IN ADDITION TO THEIR CURRENT MENU ITEMS
Solo Traveler
Verified Hotel Guest from Annapolis, MD
August 22, 2014
Solo Traveler
6.0
There was a bit of a wait for check-in. There were other employees within eye and ear shot of the front desk, none of whom came out to help the person at the desk until she walked over to them and asked for help. Staff was very friendly.
I was on the ground floor and there were signs posted that the hotel was under renovation. The carpet was sticky, and here were bugs in the bathroom sink...looked like they came from the drain. Housekeeping sprayed for bugs and I never saw them again.

I have stayed there before and never had any problems at all, but never on the first floor. Staff has always been friendly. This is a busy hotel and there is a lot of activity in the Cross Lanes area right now with construction crews staying at the hotel for months on end. The renovation should improve the conditions I experienced. The only thing I really don't like is that there is no elevator. You will be hauling your stuff to your room up the stairs if you'r not on the ground floor, so be careful about the weight of your baggage. ...read more

Business Traveler
Verified Hotel Guest from Wheeling, WV
August 17, 2014
Business Traveler
8.0
Great property with indoor pool with waterfall and palm trees plu a outdoor pool.
Group Traveler
Caroline from Chapel Hill, NC
August 11, 2014
Group Traveler
3.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Jennifer from Maryland Heights, MO
July 20, 2014
Family Traveling with Young Children
9.0
Rooms were nice and clean. Breakfast was great with many options. Swimming pool was a delight.
Area was a little rough but hotel made you feel safe. Internet was very slow.
Reviews of Comfort Inn Cross Lanes
(1 - 10 of 64 reviews)
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