Comfort Inn & Suites West Springfield

Comfort Inn & Suites West Springfield in West Springfield

Comfort Inn & Suites West Springfield

Comfort Inn & Suites West Springfield Image
2 and 1/2 Star
Hotel Guest Rating: 7.1/10
106 Capital Drive
West Springfield, MA 01089

Hotel Guest Rating for Comfort Inn & Suites West Springfield in West Springfield

# 7 of 14 hotels in West Springfield
Based on 35 reviews from guests who stayed at the
Comfort Inn & Suites West Springfield
Overall Quality Score
user rating 7.1.0
7.1
Hotel Cleanliness
user rating 7.0.0
7.0
Hotel Staff
user rating 7.7.0
7.7
Location of Hotel
user rating 6.9.0
6.9
Hotel Dining
user rating 7.7.0
7.7
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Hotel Guest Reviews of the Comfort Inn & Suites West Springfield

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Tracey from Roslindale, MA
October 14, 2014
Couple
5.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Brighton, MI
October 14, 2014
Couple
8.0
Staff helpful, room comfortable
Location and signage to find it

Great breakfast offerings

Business Traveler
Edward from Glen Mills, PA
September 14, 2014
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Richard from Torrington, CT
September 8, 2014
Business Traveler
7.0
Had a comfortable bed and good breakfast.
There was no elevator and we were on the second floor .Back door which you had to come in by was not near the parking place you had to use.Poorly planned hotel.Staff said that elevator was going to be added in the next year- will see.

The hotel had just had a major fire in the pool building that was seperate but attached to the main building ,They did a fantastic job of keep[ing the smoke odors out of the main body of the hotel.

Couple
Verified Hotel Guest from Southbridge, MA
September 8, 2014
Couple
5.0
Bed was extremely comfy
Not the hotels or staffs fault but there was a fire the night before in the pool area. Booked hotel basically for pool to celebrate a birthday "getaway" . Ask staff if we could be upgrade to a room with jacuzzi tub . could only offer us to pay $80 more
Group Traveler
Verified Hotel Guest from Salem, CT
August 25, 2014
Group Traveler
7.0

The mattress pad provided for the sofa bed was disgusting! It was old, dirty,had cigarette burns and was stained. We chose not to use it. In general the hotel was average or slightly above. Staff was helpful and very courteous, Sonia at the front desk on Thursday evening was very helpful and pleasant.

Couple
Verified Hotel Guest from Shelton, CT
August 12, 2014
Couple
10.0
The room was immaculate, spacious, and comfortable.
There were some people hanging around that made me feel uncomfortable.
Family Traveling with Young Children
Adam from Scarsdale, NY
July 22, 2014
Family Traveling with Young Children
4.0
The staff was very friendly and engaging
There was no elevator to the second floor There was construction and it did not seem very safe / secure. There was an 8 foot drop in the floor that was cut out only being blocked off by what looked like gray garbage bag and a piece of yellow caution tape

There is not much to do in the near area. A car is required for sure. The staff was very friendly and helpful. The guest rooms were a mix of older and newer fixtures. The guest room was very tiny. More than 2 people in the room can be challenging.

Family Traveling with Young Children
Paul from Waterville, ME
July 21, 2014
Family Traveling with Young Children
7.0
This hotel was a little out of the way. Overall a good hotel with free parking and breakfast.
Solo Traveler
Verified Hotel Guest from Scottsdale, AZ
July 13, 2014
Solo Traveler
1.0
nothing
location is deplorable in a hollow several miles off highway, two floors with no elevator,remote stairway access
Reviews of Comfort Inn & Suites West Springfield
(1 - 10 of 23 reviews)
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