Quality Hotel & Suites Downtown

Quality Hotel & Suites Downtown

Quality Hotel & Suites Downtown Image
2 Star
Hotel Guest Rating: 6.9/10
1600 Saint Hubert
Montreal, QC H2L 3Z3

Hotel Guest Rating for Quality Hotel & Suites Downtown in Montreal

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Based on 94 reviews from guests who stayed at the
Quality Hotel & Suites Downtown
Overall Quality Score
user rating 6.9.0
6.9
Hotel Cleanliness
user rating 7.4.0
7.4
Hotel Staff
user rating 7.4.0
7.4
Location of Hotel
user rating 7.6.0
7.6
Hotel Dining
user rating 5.8.0
5.8
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Hotel Guest Reviews of the Quality Hotel & Suites Downtown

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Eagle Butte, SD
October 22, 2014
Group Traveler
3.0
The member staff was friendly and he was trying to help us. We just stayed one night but we were supposed to stay 2 nights.
The area where is located was ugly & dirty. It was a family trip and the seniors we're not feeling safe. The staff member was trying to do his best and help us but when we arrived to the room the A/C wasn't working. Will never stay there again.
Group Traveler
Verified Hotel Guest from Ottawa, Canada
June 30, 2014
Group Traveler
2.0
The location is decent but it is still at least a 15min walk to downtown and old Quebec.
Customer service was horrendous. Bad experience with wait times and lack of customer understanding. Inconsistent notifications.

The customer service was horrendous. I got 3 rooms for my family under one Credit card but put the names of the people on the rooms. Clerk refused to check the others in until they arrived. Wasting a lot of time before managed to all check in. Instead of just checking us all in at once. We asked for a mini fridge in our room that costed us an additional 15. The clerk said she will not charge us because we wanted to store medicine in it. The fridge never actually stayed cold. When we checked out they charged us the 15 anyway even though we were told they weren't. The money is a small thing but the inconsistent message is frustrating. When we told them the fridge wasn't even cold they went to check it but only to say "that's the way it's supposed to be. Brutal. Hotel wasn't very clean. Location wasnt convenient. Better off paying an extra 10 bucks to stay closer and get a much better stay elsewhere. ...read more

Reviews of Quality Hotel & Suites Downtown
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