Cocoon Hotel

Cocoon Hotel

Cocoon Hotel Image
3 Star
Hotel Guest Rating: 6.3/10
Avenida 9 Calle Central
San José 10104

Hotel Guest Rating for Cocoon Hotel in San Jose

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Based on 6 reviews from guests who stayed at the
Cocoon Hotel
Overall Quality Score
user rating 6.3.0
6.3
Hotel Cleanliness
user rating 6.2.0
6.2
Hotel Staff
user rating 7.7.0
7.7
Location of Hotel
user rating 5.3.0
5.3
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Hotel Guest Reviews of the Cocoon Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Verified Hotel Guest from San Antonio, TX
August 26, 2015
Solo Traveler
4.0
Its price
There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
Solo Traveler
William from Cudahy, CA
January 20, 2015
Solo Traveler
5.0
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable.
1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs
Couple
Sereysophaktra from Rohnert Park, CA
March 21, 2014
Couple
8.0
The room was clean and reception area was well organized. There was one doorman who was very kind to us.
I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.

You can walk to downtown without the taxi. The taxi can cost you from $3 to $7 to downtown San Jose. So walking is safe from the hotel.

Group Traveler
Alan from Atlanta, GA
February 2, 2014
Group Traveler
9.0
Hotel was great. Staff was helpful and they even reduced our rate since the room that they gave us was did not have A/C. Would stay here again if we came back.
Lucas from Eugene, OR
March 15, 2013
4.0
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous
No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not "soundproof", fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.

With a little TLC, this could be a great place... Management has a great employee in Angelica... I'd go back just for her! lol

Solo Traveler
Mark from Indiana, PA
January 18, 2013
Solo Traveler
8.0
The staff was superb-very helpful, friendly, patient. The breakfast that is included is above average.
If you stay here try to get a room that faces away from the street. Traffic noise is very loud and it goes late into the night and begins very early in the morning.

Overall, this hotel was a good bargain for the price. I would stay here again.

Reviews of Cocoon Hotel
(1 - 6 of 6 reviews)
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