Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark

Clarion Hotel & Aqua Lagoon Waterpark Image
1 Star
Hotel Guest Rating: 5.2/10
1080 Riverdale Street
West Springfield, MA 01089

Hotel Guest Rating for Clarion Hotel & Aqua Lagoon Waterpark in West Springfield

# 9 of 13 hotels in West Springfield
Based on 43 reviews from guests who stayed at the
Clarion Hotel & Aqua Lagoon Waterpark
Overall Quality Score
user rating 5.2.0
5.2
Hotel Cleanliness
user rating 5.7.0
5.7
Hotel Staff
user rating 6.4.0
6.4
Location of Hotel
user rating 7.1.0
7.1
Hotel Dining
user rating 5.4.0
5.4
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Hotel Guest Reviews of the Clarion Hotel & Aqua Lagoon Waterpark

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Darlene from Summerville, SC
July 19, 2016
Group Traveler
8.0
Nicely decorated.
No elevator.
Family Traveling with Young Children
Verified Hotel Guest from Hanson, MA
June 1, 2016
Family Traveling with Young Children
6.0
The location is close to Six Flags. The staff have always been friendly, the rooms are clean and the complimentary breakfast is of a good variety and very filling. Up until my last visit, I've always been in an updated room. Stay away from the Tower Rooms
The Tower Room section was very isolated and had partial renovations. The pool is an extra cost and open to non-guest (huge negative). They run out of towels and it was too crowded. It's not a waterpark, it's a pool and should be free to paying guest.
Family Traveling with Young Children
Nicole from Framingham, MA
April 5, 2016
Family Traveling with Young Children
5.0
Location
Front desk staff rude and answered telephone before assist handling line of customers. Water park and pool not included with room ( only found out after check in) and even spectaculars need to pay full price
Paige from Somers, CT
February 17, 2016
3.0
The room we were given was a deal room- she called it. It was tiny, no fridge (request made, never sent up) Worst room in the place saved for the online deal.
Family Traveling with Young Children
Patricia from Moroe, CT
October 27, 2015
Family Traveling with Young Children
8.0
Helpful front desk. Coffee bar 24/7. The breakfast bar in the morning. Nice, clean lobby.
Some amenities like in room movies were missing.
Family Traveling with Young Children
Jody from Schoharie, NY
July 28, 2015
Family Traveling with Young Children
5.0
That when your a guest u have to pay for the waterpark.
Couple
David from Mashpee, MA
July 13, 2015
Couple
8.0
Location back from Riverdale Road. Extensive hot breakfast.
Room air conditioner which sounded like the space shuttle taking off every time it came on during the night. Can't believe that no one listened to these things before purchasing them. Really problematic for a brand new unit.
Solo Traveler
Donald from Rye Brook, NY
June 10, 2015
Solo Traveler
10.0
Check in recepcionist. Very welcoming. Accommodating as I was an early check in.Very clean and furnishing very up to date, including bathroon
Everything was fine
Family Traveling with Young Children
Denise from Chicopee, MA
June 8, 2015
Family Traveling with Young Children
10.0
The room was very clean. Since we were staying for 9 days, the let us borrow a fridge at no charge which I thought was great!
The shower curtain kept sliding down so that water got on the floor all the time.

The free breakfast every day was amazing, scrambled eggs, sausage, bacon, French toast, yogurt, fresh fruit, milk, juices, cereal, muffins, toast, bagels, and a waffle machine. The staff was very friendly and helpful.

Family Traveling with Young Children
Andfel from Windsor Locks, CT
May 26, 2015
Family Traveling with Young Children
2.0
Nothing was included after they said the i had a package i ended up spending more money.
Reviews of Clarion Hotel & Aqua Lagoon Waterpark
(1 - 10 of 13 reviews)
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