Castle Waikiki Grand Hotel

Castle Waikiki Grand Hotel in Honolulu

Castle Waikiki Grand Hotel

Castle Waikiki Grand Hotel Image
1 Star
Hotel Guest Rating: 5.6/10
134 Kapahulu Avenue
Honolulu, HI 96815

Hotel Guest Rating for Castle Waikiki Grand Hotel in Honolulu

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Based on 26 reviews from guests who stayed at the
Castle Waikiki Grand Hotel
Overall Quality Score
user rating 5.6.0
5.6
Hotel Cleanliness
user rating 5.3.0
5.3
Hotel Staff
user rating 6.8.0
6.8
Location of Hotel
user rating 7.7.0
7.7
Hotel Dining
user rating 7.2.0
7.2
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Hotel Guest Reviews of the Castle Waikiki Grand Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Glen from Colorado Springs, CO
August 10, 2014
Couple
1.0
it was near the ocean
the room was dirty and out dated. didn't want to stand on the carpet without shoes. construction going on in the room next to us and dogs barking all night long.

if you are going to stay in this hotel, pay the extra money and stay in the best room. if you go cheap, you get way less then what you pay for. the staff was somewhat friendly depending on who is up front.

Couple
Verified Hotel Guest from Menlo Park, CA
February 18, 2014
Couple
4.0
Location was great near everything and there was dishes and good sized refrigerator.
Staff was SO RUDE! Bald front desk person was extremely condescending and rude when we asked standard questions. Also cleaning ladies walked into room at 8 am while we were sleeping NOT professional. Also, we saw cockroaches!
Solo Traveler
Verified Hotel Guest from San Francisco, CA
October 16, 2013
Solo Traveler
5.0
Location
Bald guy at the front desk , late afternoons & evenings, had a nasty attitude, not remotely pleasant...

4 star price for a 2 star hotel...doubtful I would stay there again...but the location is anazing

Couple
Richard from Mayfield, KY
July 8, 2013
Couple
9.0
Great view of ocean & Diamond Head, clean room & lots of space in their rooms.
No

Good location, great views & very close to beach (5 min. or less) lots of places to dine & shop. Price is very good also.

Family Traveling with Young Children
Sandee from North Las Vegas, NV
May 28, 2013
Family Traveling with Young Children
10.0
We loved the fantastic location and very friendly staff!
Other then there were NO housekeeping; we booked a 5 night stay and NO ONE came in to clean our room, we had to take out our own trash, and ask for clean towels. Overall everything else was great!

We got our moneys worth during our stay. Weren't aware we had to pay additional for parking per day. Small hotel but beats the crowd of Waikiki. Prime location for the Honolulu Zoo, beaches, stores, and eateries. Shay at the front desk was VERY FRIENDLY and very helpful!

Couple
Patrick from Koloa, HI
April 16, 2013
Couple
2.0
Location was one block from Waikiki beach. View out of the window was Diamond Head.
Lack of "Aloha Spirit" in the staff. Putrid smell in the room as if some animal died in the walls or ceiling. Loud noise from the bar 2 floors below. Burnt out light bulbs throughout the room.

The check-in was pleasant enough except when I asked about the $17/day parking fee and was told that "the parking garage is pretty slammed full tonight, but I can reserve something for you tomorrow... Oh wait your leaving tomorrow." It seemed she expected me to just initial off on it and she never suggested where I should park for the night. We went up to the room (516) and the first thing we noticed was a putrid smell in the room. My fiancee thought it was the toilet backed up or something, but I have experience in this odor as a rat died in a crawl space at work and we had to live with this same smell for a week. Since it was late and we were leaving early in the morning (we live on a neighbor island and were there only for a concert) we decided to just go with it since there was no night manager available. We were located above the hotel bar and needless to say we didn't get much sleep! The shower was clean enough, however by the time I was finished with my shower there was 6 inches of water in the tub. As I was checking out I informed the guy at the front desk about the smell along with the many burned out light bulbs and he seemed to get defensive at first, probably thought I was trying to get a discount or money back, but when he saw that I wasn't he then pretty much blew me off. Look at all the reviews and ask for a room that got a positive and especially stay away from the ones that are negatively reviewed. Pros (because I think I should find some good in everything): Location, location, location. The room appeared to be clean. ...read more

Family Traveling with Young Children
Huong from Hillsboro, OR
March 28, 2013
Family Traveling with Young Children
4.0
Good location, one block off the beach & shopping.
Room is outdated and smelly.

I booked 2 rooms but when we got there, one room got upgraded with a kitchen, not too bad but the other room was so smelly when we got into it that we have to go back downstair to tell them to change it to another room. The check in staff was very friendly, he handled everything wonderful. One of our room was cleaned once and the other room was clean twice. We had to asked for more toilet papers and clean towels. ...read more

Couple
Justin from Bothell, WA
February 23, 2013
Couple
6.0
Great location, staff was nice, night club fun
Room was very outdated, we had a bad view of an alley, bath room needs major update

Great location, right by the beach, nightclub upstairs has cheap drinks and is fun. Good place to stay if room is just a sleeping spot. There is a lot to do so you really don't spend much time in your room

Family Traveling with Teens
Joseph from Capitola, CA
December 29, 2012
Family Traveling with Teens
Nothing!
Everything!

Priceline , you should be ashamed of yourselves¿ As a former flight attendant I can¿t tell you this was the most disgusting hotel I have ever experienced . Not only was it filthy , the plastic crackle noise from underneath the bottom sheet was very disturbing and loud . You need to take this one off your website immediately. I really feel you did not do your job as far as checking anything in advance . I am appalled ! ...read more

Solo Traveler
Verified Hotel Guest from Homer, AK
December 15, 2012
Solo Traveler
1.0
located above loud bar. 30-90 min shuttle ride to airport. Dirty, smelly, loud, outdated.

located above loud bar. 30-90 min shuttle ride to airport. Dirty, smelly, loud, outdated.

Reviews of Castle Waikiki Grand Hotel
(1 - 10 of 10 reviews)
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