Casa Marina, A Waldorf Astoria Resort

Casa Marina, A Waldorf Astoria Resort

Casa Marina, A Waldorf Astoria Resort Image
4 Star
Hotel Guest Rating: 8.3/10
1500 Reynolds Street
Key West, FL 33040

Hotel Guest Rating for Casa Marina, A Waldorf Astoria Resort in Key West

# 19 of 92 hotels in Key West
Based on 172 reviews from guests who stayed at the
Casa Marina, A Waldorf Astoria Resort
Overall Quality Score
user rating 8.3.0
8.3
Hotel Cleanliness
user rating 8.5.0
8.5
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 8.9.0
8.9
Check Rates and Availability at the Casa Marina, A Waldorf Astoria Resort
   

graphical calendar interface

graphical calendar interface

Hotel Guest Reviews of the Casa Marina, A Waldorf Astoria Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from San Jose, CA
March 21, 2016
Couple
3.0
The beach and customer service.
Rooms are run down and beat up--scratched & broken furniture, rusty bathroom furniture & fixtures, dust & debris on the floor, etc. Definitely NOT acceptable for nearly $----/night. Several staff apologized and acknowledged this but offered no
Couple
Joseph from Minooka, IL
February 10, 2016
Couple
5.0
It was clean & spacious
Very long wait times to ask questions at front desk or concierge.. Was very expensive hotel then was unaware of a $30/day charge for using hotel facilities which is absurd because should be included in what you pay already. We felt wasnt worth the money !
Couple
Verified Hotel Guest from Birmingham, AL
December 30, 2015
Couple
8.0
location location location!
Really poor service. Waiter at pool-side restaurant was just horrible. Brought food then never came back (needed refill)...for a 22 dollar crappy hamburger, you should make up for it w/ a little bit of service. Everything was overpriced, but it is KW.
Couple
Verified Hotel Guest from Galloway, NJ
November 13, 2015
Couple
10.0
Gorgeous Resort with excellent location and beautiful views!
Couple
Craig from Newportville, PA
October 28, 2015
Couple
9.0
Great staff,, beautiful grounds,, very peaceful
Couple
Mitchell from Belfair, WA
September 8, 2015
Couple
7.0
Airy lobby, professional employees, great concierge service, adult and child pools separate from one another.
Arrogant staff when you voice concerns. Nasty waters on beach. Musty rooms. Really small bathrooms and shower stalls. All activities provided by resort are group and pricey. Concierge service did not share local hot spot information.
Couple
Art from Keller, TX
September 4, 2015
Couple
6.0
NOTHING SPECIAL
NO BEACH - I would never recommend KEY WEST to anyone
Couple
John from Smithfield, RI
August 19, 2015
Couple
10.0
Beautiful hotel with wonderful attentive staff. The food here is excellent!!! We loved out stay here.
Only downfall was the pool was too warm.
Couple
David from Lincolnton, NC
August 15, 2015
Couple
10.0
Room was very clean and comfortable. Staff is unbelievably eager to help, waiting on u hand and foot, making sure u relax and enjoy your stay. Obviously, u want to explore the endless fun the island offers but u could stay at the hotel the whole trip
With all the staff serving your every need, u end up spending quite a bit of money on tips. They do not offer a shuttle service so u spend a lot on cab fare as well. But the pros out-weigh the cons 100 to 1
Couple
Verified Hotel Guest from Staten Island, NY
July 28, 2015
Couple
5.0
Terrible shower No hot water Poor water pressure
Reviews of Casa Marina, A Waldorf Astoria Resort
(1 - 10 of 62 reviews)
Check Rates and Availability at the Casa Marina, A Waldorf Astoria Resort
   

graphical calendar interface

graphical calendar interface


dg

Priceline.com is part of The Priceline Group, the world leader in online travel & related services.