Best Western Twin Islands

Best Western Twin Islands

Best Western Twin Islands Image
2 Star
Hotel Guest Rating: 7.9/10
539 Parkway
Gatlinburg, TN 37738
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Hotel Guest Rating for Best Western Twin Islands in Gatlinburg

# 10 of 71 hotels in Gatlinburg
Based on 230 reviews from guests who stayed at the
Best Western Twin Islands
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 7.8.0
7.8
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 6.3.0
6.3
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Hotel Guest Reviews of the Best Western Twin Islands

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
John from Thomson, IL
April 26, 2015
Couple
4.0
Area was excellent
Room was older and less than expected
Family Traveling with Young Children
Verified Hotel Guest from Oxford, CT
April 20, 2015
Family Traveling with Young Children
3.0
Hotel was not properly kept up to date. I'm sure it would have been nice 20-30 years ago but it shows its age. Loved Gatlinburg, but wouldn't stay here if I return.
Couple
Verified Hotel Guest from Lancaster, KY
March 27, 2015
Couple
10.0
It was next to the creek and close to shops.
Door was hard to shut and you could see daylight around door because it needed weather proofed.
Group Traveler
William from Knoxville, TN
March 26, 2015
Group Traveler
10.0
Location was perfect to downtown
Couple
Chris from Somerset, KY
February 18, 2015
Couple
2.0
The staff was very friendly and the maintenance team really tried their best to correct all the problems with our room. Location was great.
The Facility is really showing it's age.Fireplace: BrokenThermostat: Broken (Cooked us)Wifi: Almost no signalRoom Door: Off Angle (could see light around it)Room Size: TinyRoom Description: Not what was stated when reserved.
Couple
Verified Hotel Guest from Ramer, TN
February 17, 2015
Couple
9.0
Everything was very clean and the staff was very friendly.
Couple
Daniel from Chattanooga, TN
January 2, 2015
Couple
7.0
Although the room was small it was very clean.
The refrigerator did not work.
Couple
Verified Hotel Guest from Seattle, WA
December 31, 2014
Couple
4.0
Location
Rooms were old and dirty. No amenities like lotion. Advertised jacuzzi was "closed". The celing had weird goopy stuff hanging from it. And the room smell was horrid. My clothes smelled like the room when I went out.
Couple
Randy from Gray Court, SC
November 21, 2014
Couple
8.0
Rooms were clean, location was great!Will stay here again¿¿
Couple
Edward from Smyrna, GA
November 17, 2014
Couple
10.0
You can always count on cleanliness and comfortable beds and nice staff!
NO

Great location, Staff are very personable, you will definitely notice. The rooms are spotless, roomy, and the beds and bedding is really comfortable. We always sleep incredibly!

Reviews of Best Western Twin Islands
(1 - 10 of 102 reviews)
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