Hotels in Pocatello

Best Western Pocatello Inn

Best Western Pocatello Inn

Best Western Pocatello Inn Image
2 Star
Hotel Guest Rating: 8.0/10
1415 Bench Rd.
Pocatello, ID 83201

Hotel Guest Rating for Best Western Pocatello Inn in Pocatello

# 2 of 13 hotels in Pocatello
Based on 195 reviews from guests who stayed at the
Best Western Pocatello Inn
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.2.0
8.2
Location of Hotel
user rating 8.8.0
8.8
Hotel Dining
user rating 7.3.0
7.3
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Hotel Guest Reviews of the Best Western Pocatello Inn

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Meridian, ID
January 15, 2014
Group Traveler
6.0
the dining area :)
the pool can hardly be considered a pool.. it's more like the size of a hot tub... and the rooms could be upgraded a little, considering the hotel is 30+ years old.

Don't get too excited over the pool- it's tiny. Also, the rooms were semi-clean, but the sink area is TINY, and the wallpaper will give you a headache if you look at it too long.. unless you like the 70's era decorating. :( The girl at the front desk was nice, tho, and the breakfast was pretty good. :) And the location wasn't too far off the freeway, so that's a plus as well.

Business Traveler
Verified Hotel Guest from Pocatello, ID
October 17, 2013
Business Traveler
5.0
It was comfortable.
Staff stood outside of door talking for 20 minutes or more when I was trying to sleep. Had to call and have them removed.

On the whole it was fairly good.

Couple
Jennifer from Idaho Falls, ID
July 8, 2013
Couple
2.0
The hot tub

Upon arrival I explained to the front desk clerk that we were here as part of our anniversary and asked if they had any nice rooms available or if we could upgrade. She said she could absolutely not do an upgrade and that we were reserved for a queen bed room only. I stated that we needed at least a king and that I would be happy to pay for an upgrade to the king room. She said that wasn't possible because we had bought our room through Priceline and that her hotel manager would not allow an upgrade to another room. I asked if we could at least have a room with two queens and she said that we had been assigned a queen bed only. I asked to speak to her manager and she said that he was not there but that his policy is that "because we have no idea what you paid Priceline, we can't let you pay at all to upgrade your room". I asked her again for a king bed as my husband is a large man and she adamantly refused to give us any kind of room change. I have never been treated this way at a hotel and felt like I was wearing the Scarlet Letter because I went through Priceline. There was a very negative vibe about us being Priceline customers. Well, we went to our room and my husband started laughing when he saw our accommodations. We had a tiny room that barely fit the queen bed, nightstand and TV (he did love the nice flat scree TV). The bathroom was extremely small and we had hardly any room to put our suitcases in the room. I called Priceline to tell them about our experience and they very nicely explained that we had agreed to pay for a room that would fit two adults. Well, it barely fit the two of us. I will not stay at the Best Western Plus in Pocatello again. It would not have been difficult for the front desk clerk to be friendly and accommodating and move us into an available room. She was ADAMANT that we would be given no leeway in our assigned accommodations and unwilling to let us even pay to upgrade the room. We were very disappointed! ...read more

Business Traveler
Jean from Idaho Falls, ID
June 21, 2013
Business Traveler
1.0
Nothing
Too noisy.Lady that checked me in did not care I had difficulty with the stairs. She stated there are only 7 steps. By the way there were 11. I have never had someone so stupid in their remarks. I asked for a quiet room & had the noisiest neighbors.

Lousy- not even 1 star. Does not have a person at the main desk 24/7. Called about the alarm going off in the room across from me. I heard a nice gentleman talking to someone on a walkie talkie stating not to do anything until someone complained. I told him I tried to tell the main desk 3 times. I complained at check out but I think nothing will be done with their inefficiency. The main person who checked me in should be fired. If I said that crap on the job, I would be fired. Do not tell a customer what they can and can not do. I barely was recovering from a broken leg in 2 places. She does not care and told me to tough it out. ...read more

Couple
John from Bedeque, Canada
May 5, 2013
Couple
10.0
The hotel had great spacious rooms, great service and very attentive staff. The linens were great as was the soap.

The Best Western Cottontree is a centrally located hotel in Pocatello, Idaho. Geared to the business traveller, the hotel meets every expectation as the pool is available 24 hours, there is a business centre and also a computer is avaible in the lobby. Staff were very helpful and knowledgeable. I would recommend this hotel to anyone.

Family Traveling with Teens
Verified Hotel Guest from Manhattan, MT
April 15, 2013
Family Traveling with Teens
9.0
The room was very nice. Shower was great. Breakfast was good.
Unfortunately, the room we were assigned could not be accessed by handicapped because of stairs and we were moved to a room in an unattached building.
Couple
Ivan from Mclaughlin, SD
April 8, 2013
Couple
8.0
Beds were comfortable, free wifi, nice tv, free breakfast & no charge for pets. A few restaurants were within walking distance & gas stations were nearby
TV remote would not work but staff replaced remote & got tv working right away. Sink was too small for two people. There was no fridge or microwave.

Staff seemed very friendly & helpful. Hotel is close to interstate & few restaurants & gas stations were about a block away. They also had coin operated washer/dryers which we used. Beds/linens were comfortable & lots of pillows. There was no elevator & hallways seemed very narrow when carrying luggage. We were on 2nd floor & luckily there was a walkway. Breakfast was better than average. No charge for pets. ...read more

Family Traveling with Young Children
Joelle from Rexburg, ID
April 6, 2013
Family Traveling with Young Children
9.0
Very clean
It was outdated, but very nice

Pleased with our stay and our purchase.

Business Traveler
Teri from Centerville, UT
April 2, 2013
Business Traveler
3.0
Location
This hotel has spacific rooms designated to Price Line. They are extreamly small, nearly walk around if you need to iron anything Becareful as there isn't room for and iron board and walking both. Spoke to the staff about this and the reply was negative!

We have bever been so disappointed in the 10 plus years of being a Price Line customer!!! After speaking with the hotel staff twice we were informed very negatively the manager has designated spacific budget rooms for Price Line customers and I repeat her comment: "as they are cheap and we don't make nothing from them!" We called Price Line to requested assistance, after being placed on hold for 10 minutes. Price Lines customer service informed us there was a queen bed in the room therefore there was nothing we could do! There wasn't enough room for two adults and their luggage. Which ended up in our vehicle for our 4 days of business! THE STAR RATING FOR THIS HOTEL ON PRICE LINE SHOUKD BE A (1)STAR NOT THE (2.5) YOU ARE POSTING! Other than the small budget room the hotel designates for Price Line customers the hotel is very clean and professional looking. We were also chareed twice for our stay once thru Price Line and once thru Best Western! We are still waiting for the refund... ...read more

Family Traveling with Young Children
Verified Hotel Guest from Tolleson, AZ
April 1, 2013
Family Traveling with Young Children
5.0
Great breakfast and hot tub
No fridge or microwave in our oversized room. That's a must for me at any hotel. Pool was really small, and the pool room was not warm enough. Water temp was fine but with the room not being warm we always felt cold. Hallways and stairways were dirty
Reviews of Best Western Pocatello Inn
(1 - 10 of 88 reviews)
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