Best Western Capistrano Inn

Best Western Capistrano Inn in San Juan Capistrano

Best Western Capistrano Inn

Best Western Capistrano Inn Image
2 Star
Hotel Guest Rating: 7.4/10
27174 Ortega Highway
San Juan Capistrano, CA 92675

Hotel Guest Rating for Best Western Capistrano Inn in San Juan Capistrano

# 1 of 3 hotels in San Juan Capistrano
Based on 296 reviews from guests who stayed at the
Best Western Capistrano Inn
Overall Quality Score
user rating 7.4.0
7.4
Hotel Cleanliness
user rating 7.9.0
7.9
Hotel Staff
user rating 7.9.0
7.9
Location of Hotel
user rating 7.6.0
7.6
Hotel Dining
user rating 5.9.0
5.9
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Hotel Guest Reviews of the Best Western Capistrano Inn

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from Exeter, CA
July 19, 2014
Couple
3.0
A lot of construction going on while we were sleeping. There was a clump of hair wrapped up in one of the towels. There was a refrigerator,but it didn't work.
Family Traveling with Teens
Maria from Santana, CA
July 16, 2014
Family Traveling with Teens
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
Verified Hotel Guest from La Quinta, CA
July 10, 2014
Family Traveling with Young Children
8.0
close to pool and breakfast area
bed was very hard

the woman at front desk very nice at check in. as well as the night auditor at check out

Couple
Madeline from Tumwater, WA
July 8, 2014
Couple
10.0
The staff, they were so nice and helpful!!
The logistics of the free breakfast was very bad. The breakfast was good, and the room was clean, but the way it was set up made it very difficult for everyone to get there items without bunching up and knocking into each other.

It was fabulous! We got lucky that it was June since it does not have air conditioning! The fans worked well to keep it cool.

Couple
Verified Hotel Guest from Mission Viejo, CA
July 8, 2014
Couple
9.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Vista, CA
July 1, 2014
Couple
6.0
Convenience and location
Lots of construction going on at the road.

It was a bit over price for the quality.

Family Traveling with Young Children
Verified Hotel Guest from Palm Desert, GA
June 30, 2014
Family Traveling with Young Children
2.0
close to interstate
front office staff seemed disinterested and were unprofessional breakfast server was unknowingly rude

sink stopper was broken, air conditioner kept switching off though still hot.

Business Traveler
Verified Hotel Guest from Newport Beach, CA
June 28, 2014
Business Traveler
1.0
Nothing
The internet was down the whole stay and the hotel staff even said that they would probably not be doing anything about it. I stayed there for the internet access as I needed to complete work for business.
Couple
Cynthia from Glendale, AZ
June 24, 2014
Couple
3.0
The rooms were remodeled and clean
The location - construction going on outside the hotel makes it difficult to get in and out - for that inconvenience alone the price of this hotel should be discounted

DO NOT BOOK ONLINE - I have stayed in this hotel 2x in the past year and BOTH TIMES my credit card was double charged for my stay. Very Frustrating to get that money credited back. I will not stay in this hotel again due to irritations of construction and double charges

Jessica from Mojave, CA
June 23, 2014
7.0
Good location. Very close to restaurants, etc.
Construction in front made walking very inconvenient. Looks like it will be there for awhile.

Great location for going to the mission, restaurants, shopping, etc. Clean and spacious.construction made walking inconvenient, but no problem when driving.

Reviews of Best Western Capistrano Inn
(1 - 10 of 126 reviews)
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