Customer Service Questions

  1. How do I check the status of my request?
  2. How do I contact priceline.com Customer Service?
  3. How do I enter my credit card number over the phone?
  4. Can I cancel my ticket request after I've submitted it?
  5. What forms of identification do I need?
  6. How far in advance should I check in at the airport?
  7. What is my baggage allowance?
  8. What if my flight is delayed or canceled?
  9. How do I find out my seat assignment?
  10. Can I smoke on my flight?
  11. Who should I notify about my special needs and requests?
  12. What if I am denied boarding at the airport due to overbooking?
  13. I never received my tickets.
  14. My ticket(s) contained a mistake.
  15. My ticket(s) were lost, damaged or stolen.


  1. How do I check the status of my request?

    For domestic travel, once you submit your request, it takes an hour for us to find out whether a major airline is willing to release seats at your price for the cities and dates you want. For your convenience, the status of your request is available 24 hours a day via our automated response system. The toll-free phone number to check your status is provided to you after you submit your ticket request. We will also send a response to your request via e-mail.

    For international travel, once you submit your request, it takes 24 hours for us to find out whether a major airline is willing to release seats at your price for the cities and dates you want. For your convenience, the status of your request is available 24 hours a day via our automated response system. The toll-free phone number to check your status is provided to you after you submit your ticket request. We will also send a response to your request via e-mail.

    Note: Before priceline can begin to process your request, it must be guaranteed with a major credit card. If you choose to call us with your credit card number, you have 24 hours to do so before your request is deleted from our system.

  2. How do I contact Customer Service?

    Priceline Customer Service is available via e-mail at our web site. Many of your questions can be answered in our Information Center. If you have submitted a request and want to check on the status, please call the toll-free number listed on your ticket request confirmation page. For your convenience, the status of your request is available 24 hours a day via our automated response system. We will also send a response to your request via e-mail.

    If you are holding tickets, you can either send us e-mail from our web site or call us directly using the number listed on your electronic/paper ticket materials.

  3. How do I enter my credit card number over the phone?

    If you prefer to call us with your credit card number, follow the instructions provided after you submit your request. Remember to have your ticket request number and credit card ready when you call. You have 24 hours to guarantee your request before it is deleted from our system.

  4. Can I cancel my airline ticket request after I've submitted it?

    No, priceline tickets are non-refundable, non-changeable and non-endorseable. After you have approved and submitted your ticket request on the Web site, we begin processing it. Therefore, once we've received your ticket request, no changes can be made. If an airline releases seats, tickets are immediately issued and your credit card is charged.

  5. What forms of identification do I need?

    For domestic travel, all adults are required to show photo identification at airport check-in. Acceptable forms of identification include a driver's license, passport or state identification card.

    International travel will almost always require a passport and/or visa depending on the country you're traveling to. We recommend that you check with the consulate of the country you are traveling to for documentation requirements prior to submitting your priceline ticket request.

    For visa and passport inquiries, please call 202-663-1225.

    You may also visit these sites for more information:

    http://www.g3visas.com
    http://travel.state.gov/passport_services.html

  6. How far in advance should I check in at the airport?

    We recommend that travelers arrive a minimum of one hour in advance of departure for domestic travel and a minimum of two hours in advance for international travel.

  7. What is my baggage allowance?

    Tickets issued through priceline.com permit you the same baggage allowance as any other economy class ticket. Please contact your airline directly for the specific baggage allowance for your flight.

  8. What if my flight is delayed or canceled?

    Priceline ticket holders have the same rights as any other fully-confirmed economy class passenger when it comes to flight delays or cancellations. Tickets are never standby. If your flight is delayed or canceled, check with your airline for re-scheduling and any accommodation or compensation that you might be due.

  9. How do I find out my seat assignment?

    When seats are available, priceline will print them on your ticket and/or itinerary. Otherwise, you will receive your seat assignment at the counter or the gate when you arrive at the airport to check in for your flight. Even if you have a seat assignment, current security regulations require that you check in at the gate to present your photo ID.

  10. Can I smoke on my flight?

    Smoking is prohibited by law on all domestic flights. Priceline will assign only non-smoking seats for international flights. On international flights, you may request to switch to a smoking seat (when available) at airport check-in.

  11. Who should I notify about my special needs and requests?

    Priceline cannot guarantee that your special need or request can be accommodated by your airline, as individual airlines may not offer all services.

    If you special request includes assistance for a disability, meals, oxygen, pet transportation or baggage allowance, please contact our Customer Service Department in advance of your departure so that we may coordinate your request with your airline. We will do our best to see that your needs are met.

    Please call our Customer Service Department using the toll-free phone number provided with your tickets, invoice itinerary, and acceptance e-mail.

  12. What if I am denied boarding at the airport due to overbooking?

    Airlines sometimes overbook flights. If this happens, priceline travelers have the same rights as other leisure economy class passengers. If you should be denied boarding at the airport due to overbooking, check with your airline gate agent for your flight options.

  13. I never received my tickets.

    To track the delivery of paper tickets, you will need your delivery tracking number which is assigned by FedEx or the United States Postal Service. To find out your tracking number, please call or e-mail our Customer Service Department. You will receive our Customer Service phone number tickets and acceptance e-mail.

    To track FedEx delivery of your tickets, call 1-800-463-3339 or visit their website at http://www.fedex.com

    To track USPS Express Mail delivery of your tickets, call 1-800-222-1811 or visit their website at http://www.usps.gov

  14. My ticket(s) contained a mistake.

    Please review your ticket information as soon as you receive it. If something is incorrect, please call our Customer Service Department. You will receive our Customer Service phone number with your tickets and acceptance e-mail. Have your Ticket Request Number ready when you call.

  15. My ticket(s) were lost, damaged or stolen.

    Please call our Customer Service Department. You will receive our Customer Service phone number with your tickets and acceptance e-mail. Have your Ticket Request Number ready when you call.

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