The Capital 20 West

The Capital 20 West

The Capital 20 West Image

Hotel Guest Rating: 8.5/10
20 West Road South
Johannesburg 2146

Hotel Guest Rating for The Capital 20 West in Johannesburg

# 20 of 173 hotels in Johannesburg
Based on 1246 reviews from guests who stayed at the
The Capital 20 West
Overall Quality Score
user rating 8.5.0
8.5
Hotel Cleanliness
user rating 8.7.0
8.7
Hotel Staff
user rating 8.2.0
8.2
Location of Hotel
user rating 8.7.0
8.7
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Hotel Guest Reviews of the The Capital 20 West

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Business Traveler(1) | Traveling as Couple(1)
Business Traveler
Verified Hotel Guest from Frederick, MD
December 5, 2015
Business Traveler
5.0
The service is much more lower than the Capital Empire while the building is excellent and clean.
Service.
Couple
Verified Hotel Guest from Smyrna, GA
October 8, 2014
Couple
5.0
It was clean
The standard room was a MATCHBOX! I was expecting a 5-star hotel rm and it was more like a very clean hostel room, only slightly bigger. Very clinical feeling, not warm and inviting at all.

This to me was not a 5star hotel room. I'm not sure what the apartment looks like, maybe it was better? I was sorely disappointed by the room. It was not warm and cozy, but reminded me of a hospital room, with white tile floors and white walls and white lighting. It was not what you would expect from a 5 star hotel. It was neat and clean, tho. The staff was not rude, but not overly friendly either. The food in the restaurant was good, and the service there was excellent. However, We cut our stay down to only one night, and moved down the street to the Hilton Sandton, which was WONDERFUL!!!!! There the service was soooooooo much better, and the room sooooooo much more comfortable and inviting. ...read more

Reviews of The Capital 20 West
(1 - 2 of 2 reviews)
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